Patient Communication Nursing Profession

Question: Discuss about thePatient Communication for Nursing Profession. Answer: Introduction Communication plays an integral role in any profession, and when it comes to the nursing profession, the communication skills to be possessed by the nurse becomes doubly important. There is no denying the fact that the consumers of the service of the health care sector, such as the patient and his family are usually under stressful conditions, and hence a positive, friendly and composed style of communication is desirable here (Rigolosi, 2013). There are various types of communication that is likely to occur between the nurse and the clients. However, usually the interpersonal communication style is the most effectively used communication style in the healthcare sectors. While a nurse communicates mostly with the client and his family orally, verbal communication plays an important role. While interacting with the patient or his family, the nurse should be relaxed and patient. In case of sensitive situations, such as a situation that involves a dying patient, the nurse must adopt a cool relaxed, and empathetic style of communication, so that she can offer proper moral support to the clients (Rigolosi, 2013). A variety of factors can affect the communication experience between the patients and the nurses. One of the factors that affect this is the cultural difference between the patient and the nurse. Often people with cultural differences end up having an undesirable situation with the clients. Another important factor affecting the relation can be a wide gap of age difference between the nurse and the patient. The age difference can potentially hinder the provision of the health care service. The greater the age difference, the harder the provision of medical attention (Keating, McDermott, Montgomery, 2013). It will require an elderly nurse to come up and help in the process. This is because one party will view the other to be inferior in the provision of quality health care. Again, language barrier can also be an important factor here. Besides, the free flow of communication between the nurse and the patient can be affected in case the doctor employs the use of too many jargons, while communicating the symptoms or diagnostic methods of a complex disease (Keating, McDermott, Montgomery, 2013). Hence, it is important that the nurse simplifies the complicated medical terms, and communicates the health issue of the patient, the diagnostic process or the medications required in an easily comprehensible style. The communication experience must be clear to the patient availing healthcare. One of the advantages is that the patients will be able to analyze the treatment and provide the feedback to the process. It will facilitate the health care institution to comprehend the ways that they should emulate in future to improve the consumer experience. Consequently, this will help the organization improve the quality of service it delivers to the clients. With the help of this process, the organization will be able to gauge its performance. It will be useful in the determining whether the organization has reached the goals and aims. Hence, it is not sufficient to ask the nurses to behave in an effective way, as it is equally important to observe the extent to which such communication processes are successfully followed by the nurses. Hence, it is good to recommend the use of the suggestion box so that the patients or the clients family can communicate their feedback and inform the hospital author ity the change that the nurses should bring in their behavioral pattern or interaction skills (Keating, McDermott, Montgomery, 2013). Communication between the nurse and the patient is very crucial in the provision of quality health care. One of the strategies that can be used is the provision of undivided attention to the individuals while the communication process is taking place. Especially, the supervision of the freshly appointed nurses will help in monitoring their performance as far as their communication is concerned. The supervisor will be mindful of the communication style adopted by the nurse for communicating to the other party. In the use of this process, it will enable the individuals to mind the body language and the verbal words said, while communicating to the client. It will in turn help in enhancing the process of better provision of the health care. Besides, asking the patients to rate and review the performance of the nurses whose service they availed, could be beneficial in understanding the flaws in the communication style of the nurses (Grol, Wensing, Eccles, Davis, 2013). By improving the communication skills of the nurses, the specific health sector organization will be able to broaden the scope of interaction between the nurse and the clients. More and more people from the broad social divide will come together for the enhancement of the communication process. While the nurse will not be biased while serving people belonging to various sexes, they will be adept in serving the diverse group of people with different spiritual ideologies for the sake of better health care provision. Besides, people belonging to different age groups will interact for the benefit of the process.Thus; it will be possible to ensure an inclusive and diverse place for health care provision (Grol, Wensing, Eccles, Davis, 2013). With the help of the use of proper methods of communication, it will be ensured that all the individuals will be treated fairly irrespective of the social class or cultural group they belong to. With the help of this strategy, the health care sector will be free from any errors (Grol, Wensing, Eccles, Davis, 2013). In order to improve the nurse patient communication in future, it is important that the nurses are being provided with training programs that can enhance and improve their interpersonal communication skills. The nurses can also be asked to participate in different soft skill grooming seminars and workshops that can also help in nurturing the interactive skills of the nurses apart from inculcating virtues such as patience and composure. Besides, the rating system will also make the nurse feel supervised and consequently they will tend to improve their interactive skills. References Grol, R., Wensing, M., Eccles, M., Davis, D. (2013). Improving patient care (1st ed.). Chichester, West Sussex: Wiley-Blackwell/BMJ Books. Keating, M., McDermott, A., Montgomery, K. (2013). Patient-centered health care (1st ed.). Rigolosi, E. (2013). Management and leadership in nursing and health care (1st ed.). New York: Springer.